Why KPO Services and their benefits

Knowledge Process Outsourcing (KPO)

If we look into any magazine, financial newspaper or any literature giving knowledge about the outsourcing business in India, what is found to be most referred word is KPO meaning thereby knowledge process outsourcing. Many new business concerns are coming day by day in Knowledge Processing Outsourcing Industry and KPO is emerging as a new sector that promises to provide long-term jobs for intellectual, analytical and knowledgeable people with a pay scales much higher than the BPO sector. The following are the few areas which are being associated with the KPO sector.

Business Research
Business Analysis
Company Data
Company Information
Web Mining

Now, why should some company invest time and money in knowledge process outsourcing? The basic fundamentals of outsourcing apply equally to knowledge based services as well. A shortage of skilled professionals and availability thereof at higher costs increase the cost of maintaining such services in the host country whereas the same job can be got done with similar precision and quality and at much lesser costs abroad. The major KPO benefits which can be derived are described below.

Benefits of KPO

Standardized technical education is widely available to all in the developing countries especially in India. This skilled and trained manpower is accessible at very low cost as well. It, therefore, is always a wise decision and makes sense to utilize such services. Outsourcing of activities to KPO companies can provide the following benefits:

• Valuable cost savings that can be utilized elsewhere.
• Trained professionals at work.
• Standard operational efficiency.
• Increase in profits.
• Savings in time and management energy for maintaining in house services.
• Option to recruit a larger work force without raising costs.    

What KPO can deliver to you?

Any company involved as service provider in the KPO industry works in close coordination and association with the client and provides services that are predefined in terms of quality and standard of work. While working with a KPO firm, the outsourcing company can expect to get the following:

• Good quality work.
• Lower costs.
• On time delivery of services.
• Uninterrupted services.
• Adaptability to changes in required quality.

Does it imply that with the rise of KPO entities, BPO (Business Process Outsourcing) become extinct. It is undoubtable that KPO is a step ahead of BPO but this does not mean the end of BPO. The BPO Industry will exist and continue to be successful in India . BPO has its own strengths and way to solve a particular problem and the BPO market is long term in nature as compared to the KPO market. With every passing day the BPO market expanding and so is the various systems and processes through it. The following are various areas in which the BPO presence shall not remain in existence but shall also keep growing.

• Data processing
• Basic data entry
• Department Outsourcing
• Provides technical support
• Provides email support to its customers

Even after the entry of KPO in the Indian market, the amount of total revenue earned in the outsourcing industry in BPO will be higher as compared to the KPO industry. 

What is Quotation Management Software?

Quotation software is specialized software used in each every, small to large industries for creating sales quotes and tenders. Rather than using Microsoft Word or Excel to create your quotes and proposals, you can benefit from a tool that is specialized for the task of creating quotes and proposals.

Domex Technical Information also have a Quoting Software named “EngQuote”. It enables companies to generate quick & accurate quotations, and consequently generate enquiries and convert them into orders. The process works on a simple to operate user interface that enables quick sign-off of sales proposals to customers. EngQuote helps streamline your sales processes (generating quotations and proforma invoices without loss of time), so that your sales team can focus on prospects and customers. This will give direction to your growing business with abilities to co-operate, communicate and connect proficiently with your customers and effectively understand their needs.

Basic Information about EngQuote :

Quotation : Increase quotation as simple as raising quotation. Personalize your quotation with the person name, designation, department and covering text, conclusion text. Target your new customers professionally.

Write Description : Specific notes like terms and conditions or any other information can be written at the bottom of quotation or quotation.

Edit Option : Made a mistake in Quotation or Bill? No problem. Simply edit the quotation or quotation and generate new one.

Taxes : Add Tax percentage to the tax master and let the software calculate the taxes. Mutiple tax options to raise quotation for multiple tax products.

Discounts : Giving Discounts? Add the discount percentage for individual item or to the total amount. If no discounts applied, quotation printout will not show any discount column.

Transaction : Get the completed report view of your sales, payments received and balance pending from the customer.

Reports : Complete reports for Quotation, all reports are date based, you can search for specific date range like one week or one month or one year or as you wish.

Scalable : If not sufficient with the options, call us and we will be happy to include your own needs.

Multiple Access : Same software can be used from any number of computers at the same time. Generate Bill from one computer, Track your payments from another computer.

Quotation Print : Raise Bill in few clicks. Just select the customer to whom you to give quotation. All the required fields will be automatically filled. Simply select the products you want to add in the quotation. All the calculations will be done automatically. Finally click the Save Button to see the print window. As easy as it is.

Software Solutions and Services from Domex Technical

Domex is a well-established software development and KPO / BPO company with over 20 years track record in servicing national and international customers. Domex is currently helping small and medium sized companies to automate their Marketing / Sales, Logistics Management, Project Site Management and HR Processes with its full suite of software solutions that include :

  • Multi product Quotation Management Software
  • Logistics industry software for Bonded Warehouses, CFS & ICDs
  • Project sites Monitoring & Management Software
  • Psychometric Assessments for corporate recruitment & training

Further, Domex has been a successful BPO / KPO services provider to global companies (UK, EU, USA & Japan) for over 18 years starting 1995. In 2010, Domex founders successfully hived off a part of its operations comprising a 350 employee STM information processing business to another business group.

Domex has been a pioneer in compiling information on 25 key sectors of the Indian industry / economy and this is offered via its portal / database to over 2,000 Indian & MNC companies. Domex is also a media partner to many leading trade fair companies.

Domex currently employs about 90 people consisting of software programmers, business analysts, psychometricians and domain specialists in diverse specialities. The company has production centers at Chennai, Mumbai and Coimbatore.